Read my tips and articles
Looker
Revitalizing Looker Support
Learn how Shearwater is transforming Looker support with a more accessible,
human-centered, and effective model for companies of all sizes.
Omni
Self Service Analytics
Why AI chatbots struggle in BI—and how Omni gets it right
Instead of forcing users into a chatbot experience, AI should be integrated
where it actually enhances workflows - helping analysts iterate faster without the pressure of crafting the perfect prompt. We
broke down why a chatbot-first approach doesn’t work for analytics and show how a better alternative looks like.